What is Messages On Hold?

Messages on hold is the term used to describe the messages or information a customer hears when they call a business and are put on hold. For some establishments there's no such system and the caller may hear silence, music, chimes or bells, or the radio.

The average time customers are prepared to wait under these circumstances is 44 seconds. This means that your business has just 44 seconds to capture this caller or lose a vital sale that could be worth thousands of dollars of repeat business, referrals and so on.

The On Hold Company ensures that what your customers hear is entertaining, sounds fantastic and creates lasting, professional first impressions with every call.

With messages on hold, callers surveyed have stated that:

They like hearing information about the business they are calling

They are more informed about products and services they were unfamiliar with

They would be interested in hearing more about special offers and promotions that have been advertised while they were waiting for their call

FACT! Average time a caller waits without messages on hold: 44 seconds

FACT! Average time a customer waits with on hold messages: : 3.5 minutes

This means that your valuable customers wait nearly five times longer with on hold messaging. It's the perfect opportunity to promote current products, sales, discounts, caller only deals and offers and is an incredibly powerful way of communicating with customers.

FACT! Most business these days is conducted over the phone.

This means that your customer's first impressions are based on what they hear when they call. Messages on hold not only creates professional first impressions, but informs your callers about exactly what you do and reinforces that they've made the right choice in dealing with you.

FACT! 70% of calls are put on hold.

If your business has 1000's of calls every year then that's 1000's of wasted first impressions and sales opportunities that could be drastically improved with messages on hold.

On hold messages improve your company's image by making your business appear larger and more professional.

Want to trial it for yourself?

We know our messages are the BEST quality in the country. That's why we offer Australia's ONLY 60 Day FREE trial. No risks, no admin fees and no contracts - just 60 days to trial your customised message on hold solution "live" in your business.

After you've increased your sales inquiries, heard enough customer feedback on how professional you sound, and experienced all the other benefits of Australia's highest quality messages on hold then you can choose us with the ultimate confidence!