"We simply didn't want to leave the first point of customer contact in the hands of an inexperienced company. We needed to make sure that the mesages sounded just as professional as we are."
-Melissa Wyatt, J & B Fencing and Gates, Warrandyte, VIC
Being in the travel industry is being a part of one of the most competitive industries in the world. It changes by the second. Information flies across the world and back again within moments and a place once visited, is never the same again.
But you know your business, and what customers want and how they want it – that’s why the most successful agencies use messages onhold on all their incoming calls. Here’s why you should too.
Why do successful travel agencies need Messages On-Hold?
A vibrant and exceptional holiday experience is about more than just getting the cheapest fares – seasoned travelers know that the best advice and service comes from a human being in a travel agency, not from a machine. That’s why travel agencies still exist and haven’t been obliterated by the internet.
People want contact with people – they want the assurance that their destinations and plans are safe and trouble-free. But there are many agencies to choose from and those who provide the best service will get the most customers – and it all begins with the phone call.
Successful agencies leave nothing to chance – no wasted onhold opportunities, and no dead waiting time. Time is money and messages onhold are customers waiting to happen.
What type of message onhold content should your travel agency include?
We’ve created on hold message solutions for travel agencies just like yours and know exactly what messages work. We create all our messages from scratch (no templates here!) but typically we include:
Information on how callers can save time and money with their bookings.
The benefits of using your services vs going it alone on the web
The locations you specialise in
The knowledge and experience that makes you an expert
The experiences you and your staff have had at particular locations.
Details of insider information that will make travel more comfortable
The special services you offer
Information travelers need about your expertise in arranging visas and insurances
Outlines of the number of products and services available
Seasonal recommendations
Specials
Discounts
Travel warnings
Until we speak to you, we won’t know all the details that make your travel agency unique - this is just a small sample to demonstrate that we really do know travel agencies! Arrange your messages onhold today.
Our Messages onhold will further help your travel agency by:
Sounding professional
Raising your profile
Informing customers about your location and services
Providing valuable travel warnings and information
Securing new clients
Filling vacancies
Increasing commission numbers
It’s no wonder messages onhold is such a successful medium for travel agencies when you consider that on a daily basis, in a typical business:
70% of all calls are placed on hold.
The average on hold time is a staggering 43+ seconds.
Without on hold 90% of new callers hang up after 40 seconds.
Callers stay on hold up to 3 times longer because of our on hold messages.
34% of callers that hang up will NOT call back.
Call 1300 667 297 today for your FREE tailored demo and hear the unbeatable quality of our On Hold Messages for yourself
Note: If you don't have high quality computer speakers you can call us to hear a message sample.
P.S. The quality is vastly superior when played through your own phone system.
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