"We simply didn't want to leave the first point of customer contact in the hands of an inexperienced company. We needed to make sure that the mesages sounded just as professional as we are."
-Melissa Wyatt, J & B Fencing and Gates, Warrandyte, VIC
A mechanic is a mechanic is a mechanic right? WRONG! And it’s about time people knew that your service is better than the rest and better than the best. Success in this highly competitive business is about taking advantage of every opportunity that presents itself.
So, when the next phone call goes unanswered or is left holding on for an age, think about what you are actually losing. Think about the missed opportunity of informing potential customers about the excellence of service and reliability you can provide. Think about the lost revenue and about the fact that 34% of hang up callers won’t ever call back again.
Why do successful mechanics need Messages On-Hold?
Whether you are part of a national franchise or a local mechanic, callers have to feel confident they have made the right choice. Customers want professionalism at great prices.
The problem is most mechanics do nothing about their onhold situations. How many of your mechanics and staff are great communicators, marketers and seasoned salespeople? Chances are - NONE.
On Hold Messages lets potential customers know what makes your mechanic workshop the right choice for them. Without it, your business is missing valuable opportunities to sound more professional, enhance your corporate image and make more sales, with every caller, every day!
What type of message onhold content should your mechanics business include?
We’ve created onhold message solutions for many mechanics businesses just like yours and know exactly what types of message work best. But, even with all of our experience, we don’t know about all the unique services and products that are a part of your mechanics business alone. So, to give you an idea of some of the things we would feature in our messages onhold for you, we have provided a list of the things we would typically include:
Your specials
Your one stop mechanical services
The warranties and written assurances you offer
Your quick turnaround times
The loan cars you offer for major mechanical repairs
Different products at different times of the year
Radiator coolant checks leading up to summer
Heating checks prior to winter
Tyre checks before winter and the rainy season
The types of cars you service
Your experience and expertise in the various marques
The little things that make customer experience memorable and enjoyable
Free car wash included with every service
Until we speak to you, we won’t know all the details that make your mechanics business unique - this is just a small sample to illustrate that we really do know about mechanics!
Our Messages onhold will further help your mechanics business by:
Sounding professional
Raising your profile
Informing customers about your location and services
Standing out from the crowd
Launching promotions
Securing new clients
It’s no wonder messages onhold is such a successful medium for mechanics businesses when you consider that on a daily basis, in a typical business:
70% of all calls are placed on hold.
The average on hold time is a staggering 43+ seconds.
Without on hold 90% of new callers hang up after 40 seconds.
Callers stay on hold up to 3 times longer because of our on hold messages.
34% of callers that hang up will NOT call back.
Call 1300 667 297 today for your FREE tailored demo and hear the unbeatable quality of our On Hold Messages for yourself
Note: If you don't have high quality computer speakers you can call us to hear a message sample.
P.S. The quality is vastly superior when played through your own phone system.
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