"We simply didn't want to leave the first point of customer contact in the hands of an inexperienced company. We needed to make sure that the mesages sounded just as professional as we are."
-Melissa Wyatt, J & B Fencing and Gates, Warrandyte, VIC
Sales, help desk or trouble shooting – connecting with customers is the ultimate way of building your business.
IT continues to redefine the world we live and work in. We shop differently, communicate differently and work differently. From a sales and marketing perspective, IT is an incredible industry because of the sheer scope of information you are able to convey but often DON'T.
Why do successful IT businesses need Messages On-Hold?
IT companies traditionally leave customers on hold even longer than most businesses and clients will voluntarily wait to speak to the technician handling their particular computer issues. You have a completely captive audience that is just sitting there, voluntarily, waiting.... but, how many of your technical staff are great communicators, marketers, public relations experts or seasoned salespeople? Chances are - NONE!
Technology constantly changes in the IT industry and rarely it is conveyed in user friendly, layman's terms to the end users. With Messages On Hold, you can educate your callers about new technology and your unique products and services, instead of missing out on valuable opportunities while they are listening to the Music Box Dancer.
Without Messages On Hold, your business is missing 1000's of opportunities every year to upsell, cross sell, and make an incredible impression on your existing and potential clients alike.
What type of message onhold content should your IT business include?
We’ve created on hold message solutions for IT companies just like yours and know exactly the messages that work. We create all our messages from scratch (no templates here!) but typically we include:
Answers to FAQ’s
Directions to website information
Location
Services
Promotions
Sales
Different messages for different service areas
Media information
Upcoming releases
Product launches
Until we speak to you, we won’t know all the details that make your IT business unique - this is just a small sample to illustrate that we really do know about IT!
Our Messages onhold will further help your IT business by:
Sounding professional
Raising your profile
Informing customers about your location and services
Standing out from the crowd
Launching promotions
Enhancing awareness
Cross promoting other activities
Securing new clients
It’s no wonder messages on hold is such a successful medium for IT businesses when you consider that on a daily basis, in a typical business:
70% of all calls are placed on hold.
The average on hold time is a staggering 43+ seconds.
Without on hold 90% of new callers hang up after 40 seconds.
Callers stay on hold up to 3 times longer because of our on hold messages.
34% of callers that hang up will NOT call back.
Call 1300 667 297 today for your FREE tailored demo and hear the unbeatable quality of our On Hold Messages for yourself
Note: If you don't have high quality computer speakers you can call us to hear a message sample.
P.S. The quality is vastly superior when played through your own phone system.
This page contains information pertaining to:
Messages On Hold Samples of On-Hold Voice Talent, messages on hold, messages on-hold, messages on-hold, message on-hold, phone greetings, answering messages, voicemail, Telephone message, music on hold, attendant auto, ivr, VoIP message on hold
