"We simply didn't want to leave the first point of customer contact in the hands of an inexperienced company. We needed to make sure that the mesages sounded just as professional as we are."
-Melissa Wyatt, J & B Fencing and Gates, Warrandyte, VIC
Sun, surf, relaxation, celebration, adventure, memorable experiences, exotic destinations, or just a quiet getaway….. We understand tourism and hospitality and the fact that every destination is unique, especially yours. It’s about creating a vision and making people realise that they want to stay with you and experience all that you have to offer.
But how do your callers know what sets you apart from the thousands of other hotels and motels, just from a phone call? One hang up could cost you hundreds of dollars in lost revenue.
Why do successful hotels & motels need Messages On-Hold?
Whatever your style of accommodation you have, from a B&B to a 6 star luxury oasis, the name of the game is positive impressions – just like onhold messaging itself.
Even with all of the internet listings and other promotions, your guests may still have very little idea of up-to-the minute offers, occasions and deals you may have. Messaging onhold can inform potential guests about all the amenities you have, the unique appeal of your particular locale and the excellence of service you deliver.
Messages onhold not only help your accommodation package sound irresistible and professional, they’ll help you to secure more bookings!
What type of messages onhold content should your hotel & motel business include?
We’ve created message onhold solutions for hotels and motels just like yours and know exactly what types of message work best. But, even with all of our experience, we don’t know about all the unique services and products that are a part of your hotel or motel alone. So, to give you an idea of some of the things we would include in our messages onhold for hotels and motels, we have provided a sample list:
Local activities
What makes your location unique
Amenities guests may not be aware of
Additional services that make your hotel or motel unique
Special offers for different times of the year
Seasonal activities that visitors can experience
Airport pickups
Function centres and services
Your location
Dining experiences
Your website for online bookings
Appeal to business people and corporates
Your level of customer service and why guests love coming back
Testimonials
This is just a small sample to highlight our knowledge of the accommodation and hospitality industry! Why not call us today to customise your own list?
Our Messages onhold will further help your hotel and motel business by:
Sounding professional
Raising your profile
Informing guests about your unique location and services
Standing out from the crowd
Filling vacancies
Launching promotions
Enhancing awareness
It’s no wonder messages onhold is such a successful medium for hotel and motel businesses when you consider that on a daily basis, in a typical business:
70% of all calls are placed on hold.
The average on hold time is a staggering 43+ seconds.
Without on hold 90% of new callers hang up after 40 seconds.
Callers stay on hold up to 3 times longer because of our on hold messages.
34% of callers that hang up will NOT call back.
Call 1300 667 297 today for your FREE tailored demo and hear the unbeatable quality of our On Hold Messages for yourself
Note: If you don't have high quality computer speakers you can call us to hear a message sample.
P.S. The quality is vastly superior when played through your own phone system.
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