Messages On-Hold for the Health Care Industry

With the number of essential messages needed to be imparted to your patients, it’s no surprise that the vast majority of surgeries, clinics and rooms take advantage of onhold messaging. In the Health Care Industry, more than any other, patients are left on hold for lengthy times whilst awaiting test results, consults and more.  

This is the time that successful health care practitioners use to their advantage. By tailoring their messages onhold to their own patient base, they are able to impart vital and important information, without taking up the time of their busy reception staff.

Without messaging onhold, many lost opportunities are wasted. Isn’t it time you joined the rest?

What type of message onhold content should your health care business include?

We’ve created message onhold solutions for many health care companies just like yours so we’re intimately familiar with the messages that work best. But, even with all of our experience, we don’t know about all the unique services and products that are a part of your health care business alone. So, to give you an idea of some of the things we would include in our messages onhold for health care professionals, we have included the following list: 

• Hours of operation
• After hours options
• Methods of payment
• Referral processes 
• The location of the nearest pharmacy
• Alternative therapies and treatments offered
• Health tips for different times of the year.

• slip, slop slap in summer
• the “dreaded flu” in winter
• suggestions about “flu Shots”

• Providing information about commonly asked questions
• Parking
• Patient services
• General health advice

This is just a small sample to demonstrate that we really do know about the health care industry and the ways in which you can best inform your patients. Call us today for more details on how we can provide a tailored onhold message for you.

Our Messages onhold will further help your health care business by:

• Sounding professional
• Raising your profile
• Educating patients about the benefits they will receive when using your services and products
• Selling more services and products
• Upselling additional services
  

It’s no wonder messages onhold is such a successful medium for health care businesses when you consider that on a daily basis, in a typical business:

• 70% of all calls are placed on hold.
• The average on hold time is a staggering 43+ seconds.
• Without on hold 90% of new callers hang up after 40 seconds.
• Callers stay on hold up to 3 times longer because of our on hold messages.
• 34% of callers that hang up will NOT call back.

Call 1300 667 297 today for your FREE tailored demo and hear the unbeatable quality of our On Hold Messages for yourself

Note:  If you don't have high quality computer speakers you can call us to hear a message sample.

P.S. The quality is vastly superior when played through your own phone system.