"We simply didn't want to leave the first point of customer contact in the hands of an inexperienced company. We needed to make sure that the mesages sounded just as professional as we are."
-Melissa Wyatt, J & B Fencing and Gates, Warrandyte, VIC
Bankers, financial planners, market advisors, stockbrokers, forex specialists – whatever specialised role you hold in the finance industry, your success rises and falls on the amount of knowledge your customers and clients have about your products and services. Onhold messaging is all about leveraging every moment your client has with you.
Every minute is an opportunity that can either be gained or lost. With messaging onhold you can educate, inform and enhance your image.
Why do successful finance companies need Messages onhold?
If potential clients and customers were to be informed of all your products and services by your own staff, they would invariably be overwhelmed, not want to ask for more details and just want to get the call over and done with. When they are on hold, however, it’s quite a different story – they know they have to wait anyway and would rather listen to information about your business and the services you provide than listen to music they don’t like anyway. The bottom line is your firm is missing out every day on valuable opportunities to inform and educate your clients, enhance your corporate image and generate more business!
What type of message onhold content should your financial business include?
We’ve created many expert onhold message solutions for financial institutions just like yours and we know exactly what type of message works best. But the best thing about messages onhold is that they can be tailored specifically to your own specialised business style. Typically, when designing messages for businesses within the finance industry, we include reference to the following features:
Your experience and expertise.
Your longevity within the industry.
The complete range of your products and services.
Why clients have made the right choice in calling you.
What makes you experts in the field.
The affordability of your fees
The Awards that have enhanced your credibility.
The ROI you offer clients.
The guarantees you offer.
Your level of customer service
Information on more resources should they want to visit your website
We respect your professionalism and expertise and we rely on our own high standards to reflect yours. We will happily tailor any onhold message to suit the unique brand of your finance business.
Our Messages onhold will further help your finance business by:
Sounding professional
Raising your profile
Impressing callers with your industry knowledge and expertise.
Educating callers about the benefits they will receive when using your services and products
Selling more services and products
It’s no wonder messages onhold is such a successful medium for finance businesses when you consider that on a daily basis, in a typical business:
70% of all calls are placed on hold.
The average on hold time is a staggering 43+ seconds.
Without on hold 90% of new callers hang up after 40 seconds.
Callers stay on hold up to 3 times longer because of our on hold messages.
34% of callers that hang up will NOT call back.
Call 1300 667 297 today for your FREE tailored demo and hear the unbeatable quality of our Messages On Hold for yourself
Note: If you don't have high quality computer speakers you can call us to hear a message sample.
P.S. The quality is vastly superior when played through your own phone system.
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