Messages On-Hold for Accounting Firms

The contemporary accounting firm is not simply about basic math – tax returns, BAS statements, financial planning, superannuation consults, asset protection, insurance advice, loans advice and more swell the firm’s competencies and expertise into many more specialised areas than ever before. One of the problems is, however, that not enough clients have an in-depth knowledge of your extra services. And do your staff have the time or know-how to pass this information on? Chances are, they don’t.

Why do successful accounting firms need Messages On-Hold?

This is the beauty of the message onhold system – all your clients, new and established will have up-to-the minute information on your latest service or area of expertise. They can also be advised of any changes in structure, hours, personnel or location – all without the need for valuable staff time.

A superior quality message onhold will not only enable you to inform, but will reflect the professionalism you have worked so hard to create. You will be able to capitalise on every opportunity with every call.

What type of messages onhold content should your accounting firm include?

All of our clients are individuals with their own business personality and character. We do not use templates or generic messages – we tailor all of our messages to our client’s specific needs. In designing messages onhold for accountants we have typically included the following features:

• Reference to ALL your products and services
• Reminders for timely BAS lodgement
• Personal financial & Business advice
• Industry accreditations
• Expertise and experience
• Industry awards
• Community involvement
• Seminars and information sessions available
• Staff expertise and individualised attention to customer needs
• Locations 
• Fees and pricing structures 
• Directions to the website
• Information regarding partners and affiliates
• Customer service
• Turn around times
• Information regarding written guarantees and assurances
• Details of the unique features of your firm

We respect your professionalism and expertise and we rely on our own high standards to reflect yours. We will happily tailor any message onhold to suit the unique brand of your accounting firm.

Our messages onhold will further help your accounting firm by:

• Educating your clients about all of your financial services
• Maximising your revenue and billable hours
• Upselling clients to your other products
• Increasing your professional image
• Reinforcing the wisdom of your clients in choosing your firm

Did you know that accounting firms traditionally leave their customers on hold for longer than most other businesses? You are one of the few people customers will hang on for – and the relevance and significance of this to your bottom line should not go unnoticed..

You have a completely captive audience just waiting – doing nothing else – just waiting. What an opportunity to avail them of all of the other things you can do for them!

Did you know that in a typical business on a daily basis:

• 70% of all calls are placed on hold.
• The average on hold time is a staggering 43+ seconds.
• Without on hold 90% of new callers hang up after 40 seconds.
• Callers stay on hold up to 3 times longer because of our on hold messages.
• 34% of callers that hang up will NOT call back.

Call 1300 667 297 today for your FREE tailored demo and hear the unbeatable quality of our Messages On Hold for yourself.

Note:  If you don't have high quality computer speakers you can call us to hear a message sample.

P.S. The quality is vastly superior when played through your own phone system.